Terms and Conditions


This website is operated by Smith Bros. Inc. Throughout the site, the terms “we”, “us” and “our” refer to Smith Bros. Inc. Smith Bros. Inc. offers this website, including all information, tools, and services available from this sit to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Product Selection

Smith Bros. Inc. recommends customers visit one of our locations before making final product selections to view samples. The pictures included on this website may not exactly represent the product being purchased due to appearance of picture online and natural variations in the product. All sales are final. No refunds or exchanges will be allowed due to incorrect product selections.

Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material in this site is at your own risk.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.

Products or Services

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by your will meet your expectations.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contact the e-mail and/or phone number provided at the time the order was made.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availably. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the website is inaccurate at any time without prior notice (including after you have submitted your order).


Smith Bros. Inc. is not responsible for any damage incurred during the unloading process and/or transportation of goods. If the customer desires the delivery truck to go off the driveway to unload, the customer must be present for delivery and sign a consent form assuming all responsibility for damages. If customer is not present for delivery, the delivery will be made according to customer instructions left when placing the order. Please mark the area to ensure the driver can locate dumping location. Unloading of materials will be at the discretion of the driver for his safety and equipment.

Delivery of Straw Bales

Delivery of straw bales includes dumping them out of the bed of the truck only. If you would like the bales to be hand unloaded and hand stacked, please call the office to place your order due to special delivery requirements and charges.

Delivery of Firewood

Delivery of firewood includes dumping the wood out of the bed of the truck only. If you would like the wood to be hand unloaded and hand stacked, please call the office to place your order due to special delivery requirements and charges.

Installation of Products

We are a retail/wholesale supplier only. We are not a landscape labor company and do not offer spreading, installation, or placement of our products. We recommend using Yelp or another similar service to locate a landscaper to install Smith Bros. Inc. products.

Color Enriched Mulches

For best results, we recommend at least 24 hours with no precipitation and no contact with water after installation. This will allow the colorant to bond with the mulch resulting in long lasting color. Please plan accordingly when scheduling your delivery if you are ordering a color enriched mulch. Smith Bros. Inc. is not responsible for product failure resulting from improper drying time or installation.


Certified Playground Surface Engineered Wood Fiber Installation Instructions: Smith Bros Inc. recommends a site preparation to maintain a level environment and suggest that the site is bordered in order to contain and maintain the required depth. SAFETYSCAPE® engineered wood fiber specific use for playground surface must be installed at an initial depth of 15 inches. This initial depth allows for a natural compaction for a 12 inch depth. SAFETYSCAPE® engineered wood fiber has been tested at a 12 inch compacted depth and provides for fall protection up to 12 feet. For more information on installation instructions, please visit www.ipema.org

***If you have any questions about these disclaimers, please call 330-723-5556 for more information or to place your order with a customer service representative.***